Help & Service
Contact Us
Call the helpline for anything urgent — a blocked account, a transaction that went wrong, or a call you think was a scam. Email and our Contact Us form are open 24/7.
Call 16365How to reach us
Four ways in, depending on how urgent it is and whether you need a written record.
Office hours
Sunday – Thursday, 9:00 AM – 6:00 PM (BST)
For any queries, contact the helpline.
support@lendenmfs.com
Best for anything you want on record. Available 24/7 — we reply within one business day.
Office Address
Prime Aspire (Level-3) CES(A) 48 (Old 98/A) Gulshan Avenue Dhaka 1212
Visitors are welcome during office hours.
Find our Office Address
Prime Aspire, on Gulshan Avenue. The entrance is on the main avenue side; reception is on Level 3.
One thing worth knowing before you call
LENDEN will never ask you for your PIN, your OTP, or your balance — not on the helpline, not by email, not on social media. If a caller claiming to be from LENDEN asks for any of them, hang up and call 16365 yourself using the number on this page.
Other ways we can help
Some things are faster to resolve through a dedicated route.
Raise a complaint
The formal grievance route, with a reference number and an escalation path to Bangladesh Bank.
Complaint cellSend feedback
Report a problem or suggest something. Every submission becomes a tracked ticket.
Feedback formReport a scam
Know the warning signs, and what to do the moment you think something is wrong.
Fraud awareness
